Contact
A person answers within 24 hours.
Opening an account, pricing on volume, an integration question or the merchant CRM — write and we reply by email within one business day.
- Address
- DRAXEN LLC8110 Opportunity ViewColorado Springs, CO 80939United States
FAQ
Asked before you do
- How long until a first test payment?
- Usually under an hour from receiving an API key. Live payments start once the payment partner has approved your account.
- When do payouts arrive?
- The payment partner pays out the following business day on every plan. DRAXEN lists each transfer as a statement in the dashboard, with the transactions it covers.
- Which currencies and methods can customers use?
- 135+ currencies and 20+ payment methods, cards and local methods, across 45+ countries. The payment partner converts; the dashboard shows the amount in your currency.
- Does the merchant CRM cost extra?
- No. It is part of the software on every plan: the same account, dashboard, API and webhooks. Each payment creates or updates a customer record.
- What does the Standard plan cost?
- A platform rate of 8.9% + €0.40 per successful transaction. The payment partner applies a 10% rolling reserve under its own terms. There is no setup fee and no minimum term.
- Is DRAXEN a bank or a payment institution?
- No. DRAXEN provides the checkout, the merchant CRM, the dashboard, the API and the SDKs. It never holds, transmits or settles funds, offers no banking, lending or currency exchange, and is not a bank, payment institution, money transmitter or money services business. Payments are processed by regulated payment providers with which you contract.